Shipping + Policies

Order Minimum

We have a $25 order minimum for shipping orders. This minimum doesn't apply to Local Pickup! 

Local Pickup in Washington DC

Pickup is available from The Pickle Factory in Ivy City in Washington DC, just a few doors down from Atlas Brewery. We are open M-F from 8A-4P. We can setup night and weekend pickup appointments on request.

If you live or are visiting the DC-area, consider visiting us at one of our farmers markets where you can sample our full lineup. For home delivery in the Washington DC-area, order through From The Farmer! For free delivery from From the Farmer, use the code ILOVEN1S.

Shipping Spend $65 or more and receive $15 off your shipping!

We ship weekly to minimize packages sitting in transit over the weekend. Orders placed by Tuesday at 8 AM ET will ship out that Tuesday. Orders placed after Tuesday at 8 AM ET will ship the following week. For rush shipping outside of this delivery schedule, please email or give us a ring!

We ship to the continental 48 states with UPS ground or USPS priority. The initial shipping quotes are for USPS shipping, please click Show UPS Rates for other shipping options. We've found that UPS is cheaper for further distances, but might take ~2 days longer.

In our large box, we can fit 6 tall quart (32oz) containers and 6 small (12oz) containers. In our medium box, we can fit 4 tall (32oz) containers - OR - 8 small (12oz) containers.

Packaging

We ship in boxes with a 100% recyclable insulated liner and cold packs to ensure your kimchi, pickles, and kraut reach you in peak condition. Slight leaking may occur as fermented foods are living, breathing foods. Sidenote: This means that our fermented foods are raw and unpasteurized -- the real deal containing live cultures and good probiotics! Keeping our products cold helps to minimize leakage; we also wrap each container in a tied-up bag. If the lid is bulging upon receipt, please burp the container over the sink to release any CO2. Please refrigerate our fermented foods and pickles upon receipt.

Incorrect Addresses

Please double check your shipping address as we've had folks enter incorrect addresses or combine work + home addresses. For orders that can't be delivered due to an invalid address, we will charge to re-ship your order.

Returns

We do not accept returns. If your order arrives incorrect or damaged, please contact us so we can make it right. Contact Us with your order number and details about the order.

Happy Eating!