Shipping + Policies

Order Minimum

We have a $25 order minimum for shipping orders. This minimum doesn't apply to Local Pickup!

Local Pickup in Washington DC

Pickup is available from The Pickle Factory in Ivy City in Washington DC, just a few doors down from Atlas Brewery. We are open M-F from 8A-4P. 

If you're in the Washington DC area, visit us at one of our farmers markets in Maryland, Virginia or DC where you can sample our full pickle lineup.

Local Pickup at Farmers Markets in DC, MD and VA

Pickup is available at our farmers markets. Place orders by Friday 8AM for pickup at markets that weekend. When checking out, enter your address as the shipping address. Then, select 'local pickup' under SHIPPING OPTIONS. Last, in the notes section, write your farmers market name and the date you'll pickup your order.

Please give us a call 202-570-4453 if you'd like to pickup at a weekday market.

Shipping

We ship at the beginning of the week to minimize packages sitting in transit over the weekend. For rush shipping outside of this delivery schedule, please email or give us a ring!

We ship to the continental 48 states with USPS Priority, UPS ground or FedEx ground. The initial shipping quotes are for USPS shipping, please click Show UPS Rates for other shipping options. We've found that UPS is cheaper for further distances, but might take ~2 days longer.

In our large box, we can fit 6 tall quart (32oz) containers. In our medium box, we can fit 4 tall (32oz) containers.

Packaging

We ship in boxes with a 100% recyclable insulated liner and cold packs to ensure your kimchi, pickles, and kraut reach you in peak condition. Slight leaking may occur as fermented foods are living, breathing foods. Sidenote: This means that our fermented foods are raw and unpasteurized -- the real deal containing live cultures and good probiotics! Keeping our products cold helps to minimize leakage; we also wrap each container in a tied-up bag. If the lid is bulging upon receipt, please burp the container over the sink to release any CO2. Please refrigerate our fermented foods and pickles upon receipt.

Incorrect Addresses

Please double check your shipping address as we've had folks enter incorrect addresses or combine work + home addresses. For orders that can't be delivered due to an invalid address, we will charge to re-ship your order.

Returns

We do not accept returns. If your order arrives incorrect or damaged, please contact us so we can make it right. Contact Us with your order number and details about the order.

Happy Eating!